Complaints

Administrative Complaints

Despite our best effort, there are times when problems arise. If you would like to file an administrative complaint, carefully review the options below to decide the best avenue. It is important to note that this complaint process DOES NOT refer to formal protests of value, equity or related matters that may affect your property. All complaints are handled with a sense of urgency.

All complaints must be submitted in writing in order to maintain the integrity of the complaint for all parties involved.

If you would like to file an Administrative complaint, contact:

Local Contact Information

Regarding EPCAD and EPCAD Employees

You will need the employee name, reason, and date of incident to assist you in filing your complaint.

Dinah Kilgore, Executive Director/Chief Appraiser
5801 Trowbridge Dr.
El Paso, TX 79925

P: (915) 780-2000
F: (915) 780-2130
Email: admin@epcad.org

Regarding the Chief Appraiser

You will need to provide the reason and date of incident to assist you in filing your complaint.

Chairman, Board of Directors
5801 Trowbridge Dr.
El Paso, TX 79925

P: (915) 780-2000
F: (915) 780-2130
Email: admin@epcad.org

Regarding the Appraisal Review Board (ARB)

The ARB is an independent board of citizens that reviews appraisals and other issues. You will need to provide the account and reason in order to assist you in filing your complaint.

Tracy Carter, Liaison Officer
5801 Trowbridge Dr.
El Paso, TX 79925

P: (915) 780-2000
F: (915) 780-2130
Email: tracycart@epcad.org

State Contact Information

Regarding Appraisers

A person may file a complain with the Texas Department of Licensing and Regulation (TDLR) concerning a violation as long as it complies with Chapter 7 Sec. 1151.204 of the Texas Occupation Code.

You will need the name and TDLR registration number to assist you in filing your complaint.

Texas Department of Licensing and Regulation (TDLR)
920 Colorado
P.O. Box 12157
Austin, Texas 78711

P: 1-800-803-9202
F: 1-512-463-9468
Website: https://www.tdlr.texas.gov/Complaints/
Website last updated on: 8/16/2017 9:31:11 AM MDT (UTC -6:00)